Palmistry is a traditional interpretive art that analyses the lines, mounts, and shape of the hand. Anna-Lee's app teaches you to read the life line, head line, heart line, fate line, and special markings through interactive lessons.

Can palmistry predict my lifespan?

No. Scientific studies show no correlation between palm line length and life expectancy. The life line measures vital energy and life quality, never the duration of a person's life.

Does Anna-Lee Palmistry offer tarot and astrology readings?

Yes. The app includes interactive tarot readings, natal chart calculations, daily horoscopes, compatibility checks, and AI-powered guidance across palmistry, tarot, and astrology.

Can I book a consultation with Anna-Lee?

Yes. You can book palm reading, tarot, birth chart, and life coaching consultations directly through the app, with automated reminders and secure payment via Stripe.

TermsOfService

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Legal

Terms of Service

TERMS OF SERVICE

Anna-Lee Palmistry · Part of Heart@ Group Ltd Last Updated: August 2026

1. ACCEPTANCE OF TERMS

By creating an account, accessing, or using the Anna-Lee Palmistry application ("the App"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use the App.

These Terms, together with our Privacy Policy and Legal Disclaimer, constitute the entire agreement between you and Heart@ Group Ltd regarding your use of the App.

2. DEFINITIONS

"The App" refers to the Anna-Lee Palmistry web and mobile application, including all features, readings, lessons, AI chat, community forums, and consultation booking services.
"We", "us", "our" refers to Heart@ Group Ltd.
"You", "user" refers to any individual who accesses or uses the App.
"Content" refers to all text, readings, lessons, imagery, audio, and data within the App.
"User Content" refers to any content you submit, including forum posts, reviews, journal entries, chat messages, and uploaded photos.

3. ELIGIBILITY

You must be 18 years of age or older to use this App. By registering, you confirm that you are at least 18 years old and have the legal capacity to enter into these Terms.

4. ACCOUNT REGISTRATION

You must provide accurate and complete registration information.
You are responsible for maintaining the confidentiality of your account credentials.
You are responsible for all activity that occurs under your account.
You must notify us immediately of any unauthorised use of your account.
One person may not maintain multiple accounts for the purpose of exploiting free features or manipulating gamification systems.

5. NATURE OF THE SERVICE

5.1 Entertainment and Educational Purposes

The App provides palmistry, tarot, and astrology readings, lessons, and AI-generated guidance for entertainment and educational purposes only. Please refer to our Legal Disclaimer for full details on the limitations of these services.

5.2 Not Professional Advice

Nothing in the App constitutes medical, psychological, legal, financial, or therapeutic advice. The App is not a substitute for professional consultation.

5.3 Mental Health Safety

The App includes an automated safety screening system in its AI chat. If distress is detected, crisis resources will be displayed. However, this system is not a medical or mental health service and cannot guarantee detection of all distress signals. If you are in crisis, contact your local emergency services immediately.

6. SUBSCRIPTIONS AND PAYMENTS

6.1 Subscription Tiers

The App offers subscription tiers (Basic, Premium, Elite). Features available at each tier are displayed within the App. We reserve the right to modify features, pricing, and tier structures with reasonable notice.

6.2 Payment

Payments are processed securely through Stripe. By purchasing a subscription, you authorise Stripe to charge your payment method for the amount displayed.

6.3 Auto-Renewal

Subscriptions may auto-renew unless cancelled before the renewal date. You can manage or cancel your subscription at any time within the App or through your Stripe customer portal.

6.4 Refunds

If you are dissatisfied with a subscription, you may request a refund within 14 days of purchase, provided you have not extensively used premium features.
Consultation bookings are non-refundable once the consultation has been completed.
If a consultation is cancelled by us, you will receive a full refund or rescheduling option.
Refund requests can be sent to info@heartgroupltd.com.

6.5 Consultation Bookings

Consultations are booked subject to availability.
You may reschedule a consultation with at least 24 hours' notice.
Late cancellations (less than 24 hours before the scheduled time) may result in forfeiture of the booking fee.
We reserve the right to reschedule or cancel consultations with reasonable notice.

7. USER CONDUCT

You agree not to:

Use the App for any unlawful, harmful, or fraudulent purpose.
Post abusive, offensive, hateful, sexual, harassing, or misleading content in community forums.
Attempt to access, tamper with, or disrupt the App's servers, databases, or security features.
Reverse engineer, decompile, or extract the App's source code or proprietary content.
Use automated scripts, bots, or scrapers to access the App.
Impersonate another person or misrepresent your affiliation.
Post content that infringes the intellectual property rights of others.
Attempt to manipulate gamification scores, points, or leaderboards unfairly.
Share your account credentials with others.

We reserve the right to moderate, remove, or flag User Content that violates these Terms, using both human review and AI-assisted moderation.

8. USER CONTENT

8.1 Ownership

You retain ownership of your User Content. By posting content in the App's community features, you grant Heart@ Group Ltd a non-exclusive, royalty-free, worldwide licence to use, display, reproduce, and distribute your content within the App for the purpose of operating and improving community features.

8.2 Moderation

We reserve the right to review, edit, flag, or remove User Content that violates these Terms or our community guidelines. AI-assisted moderation may be used to detect inappropriate content automatically.

8.3 Liability

You are solely responsible for your User Content. You represent that you have the right to post it and that it does not violate any law or third-party rights.

9. INTELLECTUAL PROPERTY

All Content within the App — including readings, lessons, text, design, imagery, audio, the Anna-Lee persona, and the palmistry knowledge base — is the intellectual property of Heart@ Group Ltd and/or its licensors, protected by UK and international copyright, trademark, and intellectual property laws.

You may not:

Reproduce, distribute, or publicly display App Content without prior written permission.
Use the App's branding, logo, or Anna-Lee persona for commercial purposes without authorisation.
Extract, scrape, or compile the App's lesson content or knowledge base for use outside the App.

10. GAMIFICATION AND PROGRESS

The App includes gamification features (points, badges, levels, leaderboards, achievements). These features are designed to enhance your learning experience. We reserve the right to:

Adjust points, badges, and achievement criteria.
Reset or remove gamification data that was obtained through manipulation or exploitation.
Modify or discontinue gamification features with reasonable notice.

Gamification data has no monetary value and cannot be exchanged for currency or prizes unless explicitly stated in a promotion.

11. THIRD-PARTY SERVICES

The App integrates with third-party services, including:

Stripe — for payment processing.
Google Calendar — for consultation reminders (with your consent).
LinkedIn — for sharing content (with your consent).
AI language models — for generating readings, chat responses, and coaching guidance.

We are not responsible for the practices or availability of these third-party services. Your use of third-party services is subject to their respective terms and privacy policies.

12. DISCLAIMERS

The App is provided "as is" and "as available". To the fullest extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.

We do not guarantee that:

The App will be uninterrupted, secure, or error-free.
Readings, interpretations, or AI-generated content will be accurate or applicable.
Results or outcomes predicted or suggested by the App will occur.

Please refer to our Legal Disclaimer for full details.

13. LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, Heart@ Group Ltd, its directors, employees, contractors, and licensors shall not be liable for any indirect, incidental, special, consequential, or punitive damages — including loss of profits, data, goodwill, or emotional distress — arising from:

Your use of or inability to use the App.
Any reading, interpretation, or content provided by the App.
Any decision made based on App content.
Unauthorised access to your data.
Any emotional or psychological impact of using the App.

This limitation applies regardless of the form of action and even if we have been advised of the possibility of such damages.

14. INDEMNIFICATION

You agree to indemnify and hold harmless Heart@ Group Ltd, its directors, employees, and affiliates from any claims, damages, losses, or expenses (including legal fees) arising from:

Your use of the App.
Your User Content.
Your violation of these Terms.
Your violation of any third-party rights.

15. ACCOUNT TERMINATION

You may delete your account at any time by contacting info@heartgroupltd.com.

We reserve the right to suspend or terminate your account if you:

Violate these Terms.
Engage in harmful, fraudulent, or unlawful behaviour.
Abuse other users or community features.
Attempt to compromise the App's security.

Upon termination, your right to use the App ceases immediately. Your data will be handled in accordance with our Privacy Policy's retention schedule.

16. CHANGES TO TERMS

We may update these Terms from time to time. We will notify you of significant changes via email or in-app notification. The most current version will always be available within the App. Continued use of the App after changes constitutes acceptance of the revised Terms.

17. GOVERNING LAW AND JURISDICTION

These Terms shall be governed by and construed in accordance with the laws of England and Wales.

Any disputes arising from these Terms or your use of the App shall be subject to the exclusive jurisdiction of the courts of England and Wales.

18. CONTACT

If you have any questions about these Terms, please contact:

Heart@ Group Ltd Anna-Lee Palmistry Email: info@heartgroupltd.com Website: www.heartgroupltd.com