DeleteAccountLegal
Deleting Your Account
DELETING YOUR ACCOUNT
Anna-Lee Palmistry, part of Heart@ Group Ltd
You can close your account whenever you like, and you do not have to give a reason. Here is exactly how to do it and what happens afterwards.
HOW TO DELETE YOUR ACCOUNT IN THE APP
- Open the app and sign in.
- Go to your Profile tab.
- Scroll to the bottom to Delete Account.
- Type DELETE to confirm.
- Press Delete My Account.
That is it. Your account closes straight away and you are signed out.
IF YOU CANNOT SIGN IN
Email us at info@heartgroupltd.com from the address you registered with, and ask us to close your account. We will confirm once it is done.
WHAT WE DELETE
When you close your account we remove:
- Your account and profile, including your name, email address and date of birth.
- Your readings, saved readings and reading history.
- Any hand photos you uploaded.
- Your journal entries, mood entries and personal notes.
- Your chat messages with the Anna-Lee assistant.
If you are on Premium or Elite, that subscription is cancelled straight away as part of closing your account, so you are not charged again.
WHAT WE KEEP, AND WHY
A small amount of information has to stay, and only for these reasons:
- Payment, subscription and consultation records. UK tax law requires us to keep financial records for six years. Any live subscription is cancelled immediately, what stays here is just the historical record, held by us, by Stripe and by our accountants, and not used for anything else.
- Community posts. Forum posts and replies stay visible so conversations other people took part in still make sense. They are unlinked from your name and account. If you want your posts removed as well, say so in your email and we will take them down.
- Safety and abuse records. Where we have had to act on a report, we keep a minimal record so the same problem cannot simply repeat.
- Your free trial usage. So an account cannot be deleted and recreated purely to claim another set of free tries.
Everything else is gone.
HOW LONG IT TAKES
Your account closes immediately. Backups holding the deleted data are cleared within 30 days.
DELETING SOME OF YOUR DATA WITHOUT CLOSING YOUR ACCOUNT
You do not have to choose all or nothing. Email info@heartgroupltd.com and tell us what you want removed, for example your journal entries or your uploaded hand photos, and we will delete it and keep your account open.
YOUR RIGHTS
Under the UK GDPR and the Data Protection Act 2018 you have the right to erasure, the right to a copy of your data, and the right to have mistakes corrected. Our full Privacy Policy sets these out.
If you are unhappy with how we have handled your data you can complain to the Information Commissioner's Office at ico.org.uk.
Heart@ Group Ltd Anna-Lee Palmistry Email: info@heartgroupltd.com Website: www.heartgroupltd.com